Privacy Policy
Last updated November 15, 2026
This policy explains what Chartier Catering ("we") collects and how we use it when you ask us about catering, use our booking page, or call, text or email us.
What we collect
- Your inquiry: your name and your partner's name, email, phone number, wedding date, venue, guest count, and the food, service style and dietary needs you tell us about.
- From a bridal show: if you registered for a bridal show we exhibited at, the show may share your name, email, phone number and wedding details with us. We use them only to contact you about your wedding catering by email, phone call or text. Reply STOP to any text to stop texts.
- Calls, texts and emails: your phone number, the texts and photos you send us and our replies, the date, time and length of calls, voicemails, and the emails you send us.
- Call recordings and transcripts: we may record calls with our business line. When we do, our phone system may also make a written transcript and a short summary, using automated and AI tools.
- Your texting consent: if you tick our texting box, the date and time, your phone number, the exact wording you agreed to, the page, and your IP address and browser. If you opt out, when and how.
- How you use our pages and emails: when you open our booking page or menu pages from a link we sent you, and, approximately, when you open our emails. We use this to know whether to follow up.
- Appointments and your event: consultation and tasting times, quotes, payment schedules and amounts.
How we use it
To answer your inquiry, schedule and hold your consultation, prepare your quote and menu, plan and cater your event, follow up with you, and keep accurate records of what we agreed. We use automated tools, including AI services, to help draft messages, transcribe and summarize calls and voicemails, and organize our notes. A person at Chartier Catering reviews and decides what we send.
Text messages
We text couples who ticked our texting box, gave us their phone number for their wedding inquiry, or texted us first, about their own inquiry, consultation, quote and event, and now and then a limited-time offer for couples (such as our holiday drawing). Message frequency varies. Msg & data rates may apply. Reply STOP to any text to opt out, or HELP for help. See our SMS Terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Who helps us run our business
Our information is kept with the companies that run our systems: database and website hosting, email and calendar, our business phone and text provider, and AI services that transcribe and summarize calls. They handle it only to provide those services to us, and none of them may use it for their own marketing. We may also share information if the law requires it. We do not sell your personal information.
How long we keep it
We keep inquiry, call, text and email records for as long as we need them to serve you and keep business records, generally up to 3 years after our last contact with you, and longer for booked events when tax or accounting rules require it. We keep text consent and opt-out records for at least 5 years so we can show what you agreed to.
Your choices
Reply STOP to stop texts. Use the unsubscribe link in any of our emails to stop emails. To see, correct or delete what we hold about you, or to ask us not to record a call, contact us using the details below. We may need to keep some records (including consent records) to meet legal, tax or accounting duties.
How we protect it
Your information is stored with providers that use encryption and access controls, and only Chartier Catering can sign in to see it. No system is perfectly secure, but we work to protect your information.
Changes
We may update this policy and will post the new date at the top.
Contact us
Chartier Catering (Chef Robert Chartier)
6959 Howell St, Arvada, CO 80004
Call or text (720) 864-0261
events@chartiercatering.com